Western Canada
15803 - 145 Avenue N.W.Edmonton, Alberta
T6V 0H8
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This procedure is expected to resolve the issue effectively. Thank you for your understanding.
How to Clear Cache, Images, and Cookies:
Google Chrome (most common):
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Click the three dots in the top-right corner.
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Go to Settings > Privacy and security > Clear browsing data.
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Under Time range, select "All time".
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Check the boxes for:
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Cookies and other site data
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Cached images and files
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Click Clear data.
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Close all browser windows and log back into the portal.
Microsoft Edge:
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Click the three dots in the top-right corner.
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Go to Settings > Privacy, search, and services.
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Under Clear browsing data, click Choose what to clear.
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Select All time for time range.
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Check:
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Cookies and other site data
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Cached images and files
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Click Clear now.
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Restart the browser and log in again